Contact us

Contact Us

Have feedback about HighDesign? Got a billing, licensing or technical issue? Need more information about our Business and Educational plans? Let us know.

We love to hear from you!

If you have any comments about HighDesign, want to report a bug or request a feature, or want to know more about licenses, feature sets and volume purchases, just fill in the form below and we will respond as soon as we can.

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Before you submit a bug report:

We take reports very seriously and try our best to solve any issue as quickly as possible.

To be able to fix issues, we must first reproduce them on our machines, so the more details you provide, the quicker the fix.

If you can, attach links to screenshots and the project files. That would be very helpful!

It is also important to be sure that what you see as a bug isn't actually a missing feature. In this case, it would be more appropriate to file a feature request.

Before you send your message:

Search our documentation: your question could already be answered.

If the user guides are not enough, please be sure to provide as many details as possible and describe what you would like to achieve.

Feel free to attach links to diagrams, screenshots, screen recordings or any other content that could help us understand your request.

Got an idea for a new feature?

We love hearing about new ideas for features! Every submission is reviewed, discussed and scheduled.

Feel free to attach links to diagrams, images or videos that might help us understand better the context and the purpose of the feature.

Before you send your message...

Make sure you checked our Customer Service page.

Include as many details as possible in your message. We'll be glad to answer your questions.

Before you send your message...

Make sure you checked our Customer Service page.

If you did not receive the activation, make sure you checked your Junk/Spam mail folder first.

If you need to recover your key, send the request including your name, email and, if possible, the Order Id that you find on your latest purchase receipt.

Include as many details as possible in your message. We'll be glad to answer your questions.

Before you send your message...

Include as many details as possible in your message.

Especially, include the name of your company, location, industry and the number of seats you need.

Before you send your message...

Please include the name of your school, faculty or institution.

If applicable, include the course or class name you will be using HighDesign for.

Before you send your message...

Include as many details as possible in your message. We'll be glad to answer your questions.