ILEXSOFT Privacy and Cookies Policy

We at Ilexsoft are committed to protecting your privacy as we recognize your right to confidentiality. Protecting your privacy is of major concern to Ilexsoft, and the information contained herein will give you a better understanding about how we collect, treat and protect the information ("Personal Data") you provide while visiting our web site. We are committed to protecting the integrity and confidentiality of your information, acting in a careful, sensible manner in compliance with the Data Protection Act 1998 and the European General Data Protection Regulation (GDPR) 2018.

Personal Data does not include information such as data, messages, text, graphics, images, photos, video, sounds, profiles, works of authorship and any other materials that have been posted on to the Ilexsoft website, forums, blog, or submitted via email for technical support purposes.

We may modify this Privacy Policy from time to time without notice. When we do we will update the “Last Updated” date. It is therefore important that you regularly review this Privacy Policy to ensure you are updated as to any changes.

Who we are

We are the Italian company Ilexsoft S.a.s ("we", or "us" or "Ilexsoft") and our main office is located at Str. San Vetturino 20/T, Perugia, Italy.

Who controls the Personal Data that is collected?

All Personal Data collected is in control of Ilexsoft and is not transmitted to any third party, published or otherwise made available to any other subject. In the event that Ilexsoft or trading names and brands are subject to a change of ownership, the control and permissions that you have granted us with regard to your Personal Data will be transferred to the new owner.

What is Personal Data used for?

We use Personal Data in four main ways:

  • To generate licence keys required for the activation of our software.
  • To improve and direct the develoment of our software. For example, if we find that the majority of our clients are architects and civil engineers, we will commit more time and resources at the improvement and expansion of the tools and services for such category.
  • For the Ilexsoft Forum, to allow login and full access to our website in order for you to keep the personal details in your profile up to date and to personalise your experience.
  • To notify you of new products, special offers, updated information and news.

What Personal Data is collected and how?

We only collect information that are relevant to the development of our software and the improvement of our services. Collecting and processing Personal Data is only a very minor part of our business and is not in any way central. We collect the following Personal Data:

  • Name and Email address: we need your name to generate the key that activates the software you purchased, and a valid email address to deliver that key to you. When purchasing through the Ilexsoft Store, these Personal Data are required.
  • Information about your business, industry or field of work: when you purchase our products through the Ilexsoft Store, you may fill a short form that will help us better understand how and in what field our software is used. If you have given us consent, we may send you occasional development updates and marketing communications. If you change your mind, you can update your consent or email preferences at any time using the link provided at the bottom of each email you receive from us. The submission of these Personal Data is optional.
  • Cookies: when you visit our website, we use cookies (see below for more information about cookies) to collect website usage information such as the type and version of browser and operating system you use. Cookies are not used to store personal details such as your name and address.
  • Application Crash Data: our software can collect anonymous information about app and version number, operating system, CPU info, current program function. These data are sent to ILEXSOFT via email if the user has allowed that option and are used for diagnostics, bug fixing and generally to improve the quality of the software. Personal Data, location or IP address are not included. Automatic reporting can be switched off at any time from the application preferences.


When you browse our web site, no information is automatically collected without prior warning. Your visit to this web site will be completely anonymous. Ilexsoft logs your IP address to see what pages are more popular and make our web site better, but no personal information is linked to your IP address.


Cookies are very small text files which web sites send to a user's internet browser to enhance or personalize that user's web site experience. Cookies are designed to identify a user which returns to a web site by saving user-specific preferences. Cookies cannot place a virus on your computer, nor can they retrieve your documents or your e-mail address from your computer.

Privacy Protection Principles

Ilexsoft may ask that you provide some personal information such as your name and your email address before downloading software. Note this information is not required to download software, but helps us create web content which is most relevant to you.

Ilexsoft does not sell, trade or rent your email address to others. We ask for your e-mail address so that we may contact you to inform you of updates, special offers, or other software that we think would be of interest to you. Any offer you may receive via email will always come from ilexsoft.

Where do we store Personal Data?

All data collected through cookies on our website and forum are stored on secure servers in Pittsburgh and Denver (USA) administered by our web services provider Pair Networks.

Payment information is stored by our e-commerce provider FastSpring.

How do we protect Personal Data?

Ilexsoft maintains appropriate technical and organizational security safeguards designed to protect your personal data against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. However, due the inherent open nature of the Internet, we cannot guarantee that communications between you and us or the personal information stored is absolutely secure. We will notify you of any data breach that is likely to have unfavourable consequences for your privacy in accordance with applicable law.

How can you gain access to Personal Data?

You can request and obtain details of the Personal Data we may hold about you by emailing us at

Please quote your name and email address. We would be grateful if you could also provide brief details of the information required as this will help us to accurately respond to your request.

For the protection of all our customers, we will take all reasonable steps to confirm your identity before providing you with details of any Personal Data we may hold about you and we will aim to respond to such requests within 20 working days.

How can you make changes to your Personal Data?

If you find that that any of the Personal Data we hold for you is incorrect or incomplete, you can request we update it by emailing Please include as much detail as possible regarding the changes you wish to make, as this will help us in dealing with your request.

Your right to be forgotten

You can request that we delete your account and any Personal Data we have collected from you by emailing us at Please provide your name and email address to help us with your request.

Please be aware that once deleted, your account will no longer be accessible and cannot be restored so you should ensure that any purchases you wish to keep are backed up before proceeding.


This Privacy Policy is subject to change at any time. Prior notice will be provided on the Ilexsoft web site before major changes are implemented.

The web site may contain links to other websites. This Privacy Policy applies only to pages served by ilexsoft's own web site, including companion sites under the domain name. For more information about the protection of your privacy on linked non-ilexsoft websites, please refer to the respective privacy statements of those sites.

Last Updated: 24th May 2018