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Return Policy
VAT for EU Customers

Returning a Product Purchased from Ilexsoft

Within 30 days of purchase, Ilexsoft may accept the return of any product purchased from Ilexsoft via its distributors. The refund is subject to approval.

To return a product purchased from Ilexsoft within the last 30 days, please send an email to providing the following information:

  • the order number
  • your name
  • the product you are returning
  • the serial number
  • the reason for the return
You will receive an email from Ilexsoft providing the instructions to complete the return process.
Customers returning a product must delete every copy of the product and serial number on their hard disks. Returned serial number will not be accepted by future updates.

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